People

Our representatives are the face of ERI. They are on the front lines working every day to help our customers solve their debt problems. We find that our approach of treating each person with compassion, empathy and respect and working with them to find reasonable solutions for repaying their debts assures us the greatest success. Our collection teams are specially educated in the bereavement process which allows us to add maximum value to our client’s bottom line while always reflecting highly on the reputations of the companies we serve.

It takes careful planning and consideration to recruit and cultivate a successful collection team. ERI uses a vigorous selection process combined with ongoing educational opportunities to ensure that our clients reap the benefits of a seasoned, professional collection staff that understands the needs of our clients and how to successfully meet them.